Customer satisfaction is the core attribute of Pelle Jackets. In case of any unforeseen situation, we consider ourselves accountable for offering the best possible solution to get the issues resolved for our customers. Following are the policies that might be applicable to claim the refund:
- A refund claim needs to be raised within 15 days of receiving the order.
- For a refund, a genuine reason, original price tag, and packaging must be presented. It is important for the customer to come up with a legit reason to claim a refund
- As client satisfaction is the priority, the Quality Assurance department looks into the dispute. Upon their recommendation, we reserve the right to refuse a refund and replace it with an exchange
- If the returned product by a customer has a damage/dent that was not informed while making the refund claim, the refund policy won’t be applicable
- The damaged product proof needs to be presented within the real packaging
- It takes up to 7 working days for us to process the request and come up with a conclusion
- Claims made without proof/evidence shall be refused instantly
- Pelle Jackets instantly refuses any claim that’s raised at a payment company like PayPal or Stripe. That’s because we are available 24/7 to resolve disputes. But involving any third party will result in a refund request cancellation
- We reserve the right to refuse false claims made by the customer
- Certain refund claims such as invalid claims regarding unexpected quality or specifications/features that are not mentioned in the product[s] description, false claims that deviate from the conversations through the Emails will not be entertained. No refunds will be processed in such cases
Please note that Pelle Jackets reserves the right to replace a refund request with an exchange policy.